returns + exchanges — Rocky Pardo Jewelry

Most inventory pieces ship within one month of purchase.
You will be contacted with estimated shipping dates for custom and made-to-order pieces after we receive final balances. Our custom process takes anywhere from 6-8 months.
Domestic orders are shipped via USPS. We will forward tracking information via email.
We add appropriate insurance to the shipment, and depending on the amount, it may require a signature on delivery.
In order to properly insure your jewelry, we charge a flat $10 shipping + handling fee on packages valued under $400, and a flat $20 fee on packages valued $400-1000. Anything valued higher will need to be evaluated on a case by case basis.

Please contact me for:

We cannot assume responsibility for delays, damages, lost, and/or stolen packages. Please choose the shipping option that you are most assured with.

Please contact me within 30 days after the ship date to initiate a return.
Returned items with a retail price of $400 and over will incur a 20% restocking fee.
After 30 days, all items are non returnable/exchangeable.
Custom made pieces are not eligible for return/exchange.
Items being returned/exchanged must be in original condition and packaging, with no signs of wear, and must be accompanied by a proof of purchase.
You will be responsible for shipping costs for returning or sending your item in for repair. Please choose an appropriate shipping method, delivery is not guaranteed; insure your package if necessary. Any claims that need to be made for lost or damaged shipments will be the customer's responsibility.
Please ship items in sturdy packaging with padding. Returns/exchanges are not guaranteed for items that do not arrive or arrive damaged.
Refunds will be processed and issued after the piece is received and inspected. The cost of return shipping will be deducted from your refund if we pay for return shipping.
Please contact us for re-sizing and repairs. The same shipping policies apply.